Privacy Policy

Last Updated: August 24, 2026

MedHub ("MedHub", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MedHub collects, uses, stores, protects, and discloses information when you use the MedHub mobile application, website, and related services (collectively, the "Service").

By creating an account or using MedHub, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

MedHub is a medical education platform designed primarily for medical students and healthcare learners.

For questions concerning privacy or the handling of your personal information, contact us at:

Email: felixappbuilder@gmail.com
Phone: 0746834527

Privacy contact: felixappbuilder@gmail.co

2. Information We Collect

Depending on how you use MedHub, we may collect the following categories of information.

2.1 Account and Registration Information

When you create an account, we may collect:

Full name
Email address
Phone number
Password or authentication credentials
Account creation and authentication information

We use this information to create and maintain your account, authenticate you, provide the Service, and communicate with you about your account.

2.2 Educational and Usage Information

When you use MedHub, we may process information related to your use of the platform, including:

Questions attempted
Answers submitted
Exam scores
Examination results
Subject performance
Revision and practice activity
Progress and learning statistics
Study activity
Challenges and examination participation
Subscription status
App settings and preferences

This information allows MedHub to provide learning features, synchronize your progress, generate performance statistics, and improve the educational experience.

2.3 Device and Technical Information

We may collect or generate technical information associated with your use of MedHub, including:

Device type
Operating system and operating-system version
Application version
Technical identifiers
Device configuration information
Network/connectivity status
Error and diagnostic information
Security-related information
A locally generated device identifier or device fingerprint

We use this information to maintain security, prevent abuse, diagnose technical problems, maintain sessions, and improve application reliability.

3. Device Fingerprint

MedHub may generate a device fingerprint or device identifier for security and abuse-prevention purposes.

The device identifier may be stored locally on your device and may be associated with your MedHub account.

We may use this information to:

Help prevent repeated abuse of free trials or promotional benefits;
Detect suspicious account activity;
Protect the Service from fraud and unauthorized use;
Assist with account-security investigations; and
Maintain the integrity of examination and subscription systems.

We do not use the device identifier as a substitute for your name, email address, or other account information.

4. Information Stored on Your Device

MedHub provides offline functionality.

Depending on the features you use, educational content, question banks, application settings, cached resources, examination information, and learning data may be stored locally on your device using technologies such as IndexedDB and local storage.

Local data may remain on your device until:

You delete it through the application;
You clear the application's storage;
You uninstall the application;
The application removes or updates the relevant cached information; or
You request deletion of your account where the relevant data is associated with your account.

Because locally stored data may not always be immediately synchronized with our servers, you should avoid relying on a single device as the only copy of important information.

5. How We Use Your Information

We may use personal information for the following purposes.

Providing the Service

To:

Create and manage your account;
Authenticate you;
Provide access to educational content;
Deliver examinations and practice sessions;
Record and display examination results;
Track learning progress;
Provide performance analytics;
Provide community and challenge features;
Manage subscriptions and access rights; and
Provide customer support.

Security and Fraud Prevention

We may process information to:

Detect suspicious activity;
Prevent account abuse;
Prevent unauthorized access;
Detect manipulation of examination timing or application behavior;
Protect the integrity of examinations;
Prevent fraudulent subscription activity; and
Investigate security incidents.

Service Improvement

We may use aggregated or appropriately de-identified information to understand how MedHub is used and improve:

Educational content;
Application performance;
User experience;
Question quality;
Reliability; and
Features and functionality.

Communication

We may use your contact information to:

Respond to support requests;
Send account-related communications;
Send important service or security notices;
Communicate about subscriptions; and
Notify you of significant changes to the Service or this Privacy Policy.

6. Legal Basis and Lawful Processing

We aim to process personal information lawfully, fairly, transparently, and only for specified and legitimate purposes.

Depending on the circumstances, processing may be necessary for:

Providing the Service you request;
Performing an agreement with you;
Complying with legal obligations;
Protecting the security and integrity of the Service;
Preventing fraud and abuse;
Responding to your requests;
Protecting our legitimate interests where permitted by applicable law; or
Your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent where applicable. Withdrawal of consent does not necessarily affect processing that occurred lawfully before withdrawal.

7. Subscriptions

MedHub provides subscription-based access to certain features and educational services.

Your subscription status may be associated with your MedHub account and may be used to determine which features and services are available to you.

We may process subscription-related information to:

Activate your subscription;
Maintain your subscription status;
Verify subscription eligibility;
Provide access to subscription features;
Prevent subscription abuse;
Resolve subscription-related issues; and
Maintain accurate account records.

Subscription information may include your subscription plan, subscription status, activation date, expiration date, and other information necessary to manage your access to the Service.

8. Third-Party Service Providers

We may use third-party service providers to operate MedHub.

These may include providers for:

Cloud hosting and backend infrastructure;
File and educational-resource storage;
Authentication;
Application distribution;
Security;
Communications;
Diagnostics; and
Technical operations.

Third-party providers may process information on our behalf where necessary to provide their services.

We do not sell your personal information.

We do not share personal information with third parties for their independent advertising purposes unless we clearly disclose this to you and have a lawful basis to do so.

We may disclose information where necessary:

To provide the Service;
To protect MedHub and its users;
To investigate fraud or security incidents;
To comply with legal obligations;
To respond to lawful requests from authorities; or
With your direction or consent.

9. Data Sharing and Aggregated Information

We may create aggregated or de-identified statistics from information collected through MedHub.

For example, we may analyze:

General question performance;
Subject-level performance trends;
Usage patterns;
Aggregate examination statistics; and
General platform activity.

Where information is aggregated or appropriately de-identified so that it cannot reasonably be used to identify an individual, it may be used for research, educational improvement, analytics, or service development.

We do not use aggregated statistics to identify individual users.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the type of information and service involved, these measures may include:

Encryption of data transmitted over networks;
Authentication and access controls;
Secure server-side processing;
Protection of authentication credentials;
Security monitoring;
Fraud and abuse detection;
Access restrictions; and
Regular maintenance and security updates.

However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a security incident affecting personal information, we will take appropriate steps required by applicable law and our security procedures.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Service, maintaining security, resolving disputes, complying with legal obligations, and enforcing agreements.

Different categories of information may therefore be retained for different periods.

Generally:

Account information is retained while your account remains active and for a reasonable period necessary to complete deletion or satisfy legal obligations.
Educational and examination information may be retained while associated with your account so that your progress and results can be provided.
Subscription information may be retained for as long as reasonably necessary to manage subscriptions, resolve disputes, prevent abuse, and satisfy legal obligations.
Security and fraud-prevention information may be retained for as long as reasonably necessary to investigate or prevent abuse.
Aggregated or appropriately de-identified information may be retained where it can no longer reasonably identify you.

When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate retention needs.

12. Account Deletion

You may request deletion of your MedHub account.

Account deletion can be initiated:

From the account/profile area of the MedHub application; or
Through our external account-deletion web resource.

When an account is deleted, we will delete or anonymize personal information associated with the account, subject to information that we are required or legitimately permitted to retain.

Information may be retained where necessary for:

Legal compliance;
Security investigations;
Resolving disputes;
Preventing fraud; or
Establishing, exercising, or defending legal claims.

Where information must be retained, we will limit its use to the purpose for which retention is necessary.

https://medhub.edgeone.app/pages/delete-account.html

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Right to be informed – To receive information about how your personal data is collected and used.
Right of access – To request access to personal information we hold about you.
Right to correction – To request correction of inaccurate, incomplete, or misleading personal information.
Right to erasure – To request deletion of personal information where there is a lawful basis for doing so.
Right to object – To object to certain processing of your personal information.
Right to restriction – To request restriction of processing in circumstances provided by applicable law.
Right to data portability – Where applicable, to request personal information in a structured and commonly used format and request its transfer where legally applicable.
Right to withdraw consent – Where processing is based on consent, you may withdraw that consent subject to applicable law.
Right to complain – You may raise a privacy concern directly with MedHub. Where you believe your rights have been violated, you may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

To exercise your rights, contact:

Email: felixappbuilder@gmail.com
Phone: 0746834527

We may need to verify your identity before processing certain requests in order to protect your account and personal information.

14. Data Accuracy

We aim to keep personal information accurate and up to date.

You may update certain account information through your MedHub profile.

If you identify inaccurate information that you cannot correct through the application, contact us using the privacy contact information provided above.

15. Children's Privacy

MedHub is designed primarily for adult medical students, healthcare learners, and professionals.

MedHub does not knowingly seek to collect personal information from children below the applicable age of consent without appropriate authorization.

If you believe that a child has provided personal information to MedHub in circumstances where such collection was not appropriate, please contact us so that we can investigate and take appropriate action.

16. Cookies and Similar Technologies

The MedHub website may use cookies, local storage, session storage, IndexedDB, or similar technologies to:

Maintain sessions;
Remember preferences;
Store offline educational content;
Maintain application state;
Improve performance;
Support authentication; and
Provide essential functionality.

Some technologies may be necessary for the Service to function and cannot be disabled without affecting functionality.

Where non-essential cookies or similar technologies are used, we will provide appropriate information and controls where required by applicable law.

17. Offline Functionality

MedHub is designed to provide certain functionality without an active internet connection.

When offline, some information may remain exclusively on your device until synchronization becomes available.

For example, examination results or other learning information may be temporarily stored locally and synchronized with our servers when connectivity is restored.

This means that:

Some changes may not immediately appear on other devices;
Data created while offline may be temporarily unavailable to our servers; and
Removing application storage may permanently remove locally stored information that has not been synchronized.

Users should ensure that important information has synchronized before clearing application data or uninstalling the application.

18. AI and Automated Features

MedHub may provide artificial intelligence and automated educational features, including tools that can assist with:

Explaining medical concepts;
Generating study materials;
Generating flashcards;
Creating mnemonics;
Generating practice questions;
Summarizing educational material; and
Providing study assistance.

MedHub's AI features do not have access to your MedHub account information, personal profile, subscription information, examination history, or other personal user data.

AI features are designed to process the educational content or request provided for the specific AI feature rather than access your personal account information.

AI-generated information may contain errors and should be independently verified. MedHub's AI features are intended for educational purposes and should not be treated as a substitute for professional medical judgment.

19. Communications

We may send communications necessary to operate your account or provide the Service.

These may include:

Account verification;
Security notifications;
Password or authentication-related communications;
Subscription notifications;
Important service announcements;
Privacy-policy updates; and
Responses to support requests.

Where applicable, you may control optional promotional communications through the available communication preferences.

20. Examination Integrity and Fraud Prevention

MedHub may process technical, account, timing, examination, and device information to protect examination integrity.

This may include detecting:

Manipulation of examination timing;
Suspicious account activity;
Attempts to abuse trials or subscription systems;
Unauthorized access;
Automated or fraudulent activity; and
Other behavior that threatens the integrity of MedHub.

Where automated systems identify potentially suspicious behavior, additional review or verification may be required.

21. Links to Other Websites

MedHub may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policies of external services before providing personal information to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this policy.

Where required by law, we will provide additional notice of material changes.

Your continued use of MedHub after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to any consent requirements imposed by applicable law.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, contact us:

MedHub

Email: felixappbuilder@gmail.com
Phone: 0746834527

For data-protection requests, please include sufficient information for us to understand and verify your request.

24. Consent and Acknowledgment

By creating a MedHub account or using features that require processing of personal information, you acknowledge that you have been informed about the processing described in this Privacy Policy.

Where applicable law requires consent for a particular processing activity, MedHub will seek the required consent separately.

This Privacy Policy does not remove or limit any rights that you have under applicable data-protection law.